Our team of qualified and talented professionals are specifically chosen for their dedication, work ethic, passion for property and knowledge of the market.
Regardless of the size of the value of your investment, you can be assured the L21 property management team will provide you with innovative and accountable property management solutions every step of the way.
Dynamic price management (Last-minute, Early-birds, Long-stay offers).
Advertising on leading holiday rental websites (Airbnb and VRBO) with target of German-speaking area (Germany, Austria and Switzerland).
Set-up and Management of availability calendar.
Producing and posting legally required official price list inside the property.
Processing advance and rental payments.
Setting up accommodation on the Google Business platform (appearance of the accommodation on Google search page as a separate ad and placement of the accommodation on Google Maps platform).
Correspondence with guests, throughout the whole process of booking.
Customer contracts management (contract of booking, reservation confirmation, transaction payments).
Managing Rental books: invoices, EP tax return form, official price list and house rules (obligations to the tax authorities and to the tourist board).
Meeting guests at arrival and departure.
Providing guests with full description to the property.
Registration of guests with tourist authorities trough eVistor platform.
Counseling and support of the guests for various queries 24/7.
Placement of various promotional tourist brochures, booklets and maps in the accommodation.
Preparation of base house set (toilet paper, soap, washing machine and washing machine tabs, ports, sponges, various detergents, tea, coffee, coffee filter, olive oil, salt, pepper, various spices, hotel hair shampoos and hotel body shampoos).
Welcome set (fruit, croissants, water, milk and juice).
Organizing and payment for cleaning service.
Organizing and payment for laundry service.
Organizing of maintenance (rmaintenance and material costs are not included in the package).
Checking and control of all household appliances.
Landscaping and garden maintenance.
Out of seasonal property maintenance (visiting and checking the condition of the property, mowing the grass, arranging the yard, pruning fruit trees, arranging decoration shrubs and flower beds, trimming hedges or ventilating and cleaning the building).
Swimming pool maintenance: cleaning, pool preparation before the start of the season and pool preparation/closing for the winter.
Collection and forwarding of all mail and invoices.
Control and monitoring of the condition of the property and a report on the necessary repairs.
Logo design.
Creating and printing a signage with a logo.
Creating and printing a business card/info card with internet connection information.
Self collection/organization items needed for the marketing Professional photography of the accommodation.
Drone Photography and drone filming.
Editing drone videos from 0:30 minutes to 1:30 minutes.
Villa Dušati • Hotel Adoral
Preparation and set-up of the interiors and exteriors for a photo session in correspondence with the photographer.
Villa Lulu • Villas Merula
Accommodation floor plan in a visual 3D.
Example of 3D visuals
Counseling profitability for property rental with the support of the accountant.
Consulting with the accountant the possibility of financing the property through a company.
Collaboration with an architect when planning a property.
Counselling for the interiors (if necessary hiring an architect) and all possible details for the tourist purpose of the property (bedding, dishes, electrical appliances and all other key details to fulfill the premium facilities of the property).
Arranging and overseeing delivery and installation of kitchens and furniture.
Purchase of household items.
Testing the correct operation of all appliances and furniture functionality.
Consulting and equipping the property in accordance with applicable regulations for the categorization of the property.
Obtain official rental licenses (collection of all possible documents for categorization with a power of attorney granted by the owner).
Organizations required property insurance
Insurance of guests from the consequences of an accident as well the liability of the owner to third parties, including guests and liability for damage caused to the owner’s property by the guest of the rented accommodation.
Reservation management
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Property management
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Property maintenance
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Property branding
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Swimming pool maintenance
from
Commison of the total income of the property
Reservation management
+
Property management
+
Property maintenance
+
Property branding
+
Swimming pool maintenance
from
Commison of the total income of the property
Reservation management
+
Property management
+
Property maintenance
+
Property branding
+
Swimming pool maintenance
from
Commison of the total income of the property
Honestly the best location we’ve ever booked over Airbnb … modern and clean, everything you need and a beautiful sight over the town (and a near walk to shops, beaches and all the restaurants) Francesco is one jewel of a manager, the check-in was very correct and friendly, he even booked a boat trip for us, when all the companies told us, there’s none available. His restaurant-suggestions were all highlights and we tried most of them … Thank You, we’ll for sure return to the house when we go to Rabac again!!
As a little family we felt extremely welcome and perfectly looked after by the manager of the property Francesco. Communication upfront was perfect including advice on entering the country, flexibility in case corona would have made our arrival impossible etc. During our stay Francesco was always available and made sure that our stay was as enjoyable as possible. The apartment was extremely well equipped and looked after. Thanks for the great time, Francesco!
Everything was absolutely perfect. If you search for a silent place to regenerate from your work routine this is the perfect location to do so. Francesco is a great host. He picks you up and guides you to the villa because the way there is a little bit tricky. Furthermore he gives you some advice where you can go or what you can visit. Not to forget all the amenities of the villa. Francesco provides with all the basics like salt, pepper, juice, milk, towels … and on top with some Games like Badminton.
Francesco met us on arrival and showed us around the apartment. It was so well appointed. Had everything we needed. A great base to explore Istria. But you do need a car. So having the car space was excellent. Francesco has set a very high standard that I’m sure we will measure other places against! Highly recommended.
Do you have a question about our services that hasn’t been answered in this web site? Please don’t hesitate to contact us for more information.
Francesco Grando
Business owner: KG-DESIGN, Jadranska 27, 52221 Rabac
OIB: 61132374141
c: +385 (0)98 950 3551
e: francesco.grando@L21.eu
Moris Vidak
Business owner: PAMETNO RJEŠENJE d.o.o., Blaškovići 21, 52232 Kršan
OIB: 11829404946
c: +385 (0)95 5154 246
e: moris.vidak@L21.eu